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Client Evaluation Form

At Talkmatters we are continually evaluating our service in order to provide the best possible support for those in need of help, and we very much value our clients' feedback on their counselling experience with us. 

  

We would be grateful if you could take the time to complete our online evaluation form below. Please note we will receive the form anonymously. 

A little about you

Have you had counselling or psychotherapy previously?
Have you had telephone or video call counselling previously?
Why did you choose Talk Matters? (Please check all that apply.)
How much did cost influence your decision to access a free or donations based counselling service?
Was not a factor at all
Was a significant factor
Counselling would have been impossible otherwise

First impressions of us

Thinking about how your initial enquiry was handled, were we (please check all that apply):
Did you feel you were given the information you required?
Always
Most of the time
Somewhat
Not at all
Once at the initial appointment, did you feel (please circle all that apply):
Did you feel your dignity was respected?
Always
Sometimes
Occasionally
Not at all

About the counselling itself

Has counselling helped your understanding of yourself?
Yes, definitely
To some degree
Not at all
Has counselling helped you change (please circle all that apply):
Do you feel counselling has helped you move forward in your life and look after and improve your wellbeing?
Yes, definitely
To some degree
Not at all
Did you feel safe from harm throughout your counselling?
Yes, definitely
To some degree
Not at all
If you were taking medication when you came to counselling, are you taking:
Less
The same amount
More
Not applicable
How many sessions did you have?
6 or less
6 - 12
12 - 18
More than 18
Overall – how satisfied were you with the service?
More than satisfied
Satisfied
Slightly unsatisfied
Very unsatisfied

If you received counselling remotely, please rate below:

How easy was it to find the necessary conditions at home for telephone/video counselling?
Very easy
Just OK
Quite difficult
Very difficult
If you received telephone or video counselling would you choose it again?
Yes
No

If you received counselling face to face, please rate below:

How easy was it to navigate around our counselling premises for face to face sessions?
Very easy
Just OK
Quite difficult
Very difficult
How comfortable did you find the counselling room?
Very comfortable
Just OK
Quite uncomfortable
Very uncomfortable

MANY THANKS FOR YOUR FEEDBACK. IT WILL BE USED CONFIDENTIALLY FOR STATISTICAL PURPOSES AND TO HELP US IMPROVE OUR SERVICES TO YOU.  

A Scottish Charity Regulator logo with Talkmatters' registered charity number - SC026976 and a link to www.oscr.org.uk.
©️Talkmatters 2025
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